Customized quick reference cards are the printed materials that your users will reference to reinforce and remind them of the activities they need to perform in Enviance. These materials are tailored to your Enviance System model and processes, so it will match what your users see on their screen as they navigate and work in Enviance.

Enviance works with you to determine how well your Enviance System is being accepted and used within your organization.

In addition to conducting focus groups with your users before an Enviance implementation ­ to determine their thoughts, perceptions, and concerns, Enviance can also assess different types of users after your Enviance solution has been deployed by using online survey tools to determine if users are using the System as expected, the effectiveness of the training and other resources provided, and user recommendations for improvement.

Enviance can also provide you with a system usage analysis that will look at the frequency of your user sign ins, the type of work being successfully completed in Enviance, completion status of data entry, task completion, and other requirements.

Once your Enviance System has been deployed, the training and adoption process shouldn’t end. In order to realize the full value of your Enviance solution, you should consider user group and support services for your organization. Enviance offers many different activities for user management including setting up your own user groups, internal help processes and resources, and knowledge base.

Establishing a user group is an excellent way for you to continuously improve your Enviance solution. User groups provide an educational forum to share experiences, benchmarks, best practices and tips & tricks. The collaborative output from your user group will result in increased confidence and usage of the Enviance System.

To ensure that your users have the support they need to continue using and maintaining the Enviance System, you may want to set up internal processes and resources. Who should users contact if they have questions? When should calls be made to Enviance Customer Service? These are just a few of the questions that an internal help process would answer. And, because users tend to ask the same question, you shouldn’t ‘invent the wheel’ each and every time.

Enviance can help you set up your internal knowledge base ­and work with you to develop the processes needed to keep it updated over time. This is a great way to have an established set of information and solutions to 'frequently' asked questions­ generic to Enviance and specific to your system model.

Once your Enviance solution has been deployed, it's important for your end users to have 'front line' support for any questions or issues that may arise. With Enviance System Administration support, you can better allocate your resources by leaving system administration duties to our experts, including management of: users and groups, passwords, system-specific Tier One customer support, and ongoing application maintenance.

A Technical Account Manager (TAM) is your Enviance advisor and advocate whose goal is to help you successfully use, and fully adopt, Enviance for your business. Your assigned TAM provides ongoing support of existing solutions, including optimization of new Enviance features and functions.

In addition, the TAM can help you define business needs and requirements and develop solution roadmaps and implementation strategies for new uses of Enviance.

The Compliance Optimization Review and Evaluation (CORE) assessment aims to align your end users with corporate compliance objectives and ensure continued adoption of the Enviance System. During the assessment, Enviance will work with you to review strengths, weaknesses, and possible risks in your current compliance system, and you will receive recommendations for optimizing and automating your compliance system and processes.