For organizations subject to environmental regulatory compliance, incident management can become a complex business process, with specific recording and reporting requirements and with significant risks involved. Designing an incident management system that meets not only regulatory requirements, but
also a company’s current and future business needs, calls for strategic thinking and planning throughout multiple layers of the organization.
Incident management often encompasses the perceived “dirty laundry” of an organization – spills, injuries, safety hazards, near misses and more. However a strategically designed – and successfully implemented – incident management system can provide organizations with a centralized mechanism to identify, analyze and correct incidents.
There are four essential strategies you should employ when implementing an incident management system:
- Ask Strategic Questions. What do you need to report on? What data do you want to see? What trends need to be tracked?
- Utilize Workflows. Workflows will enable you to create standardized, yet flexible, methods of data collection.
- Embed root cause analysis (RCA) with workflows. Use RCA to understand why an incident occured - so you can avoid it in the future.
- Plan towards a successful system implementation. Begin implementation at sites where you know you gain some quick "wins" to ramp up support for the project.
Enviance's white paper – “Stop the Sleuthing: Designing An Incident Management System That Works” – examines in greater detail the necessary steps businesses should take to ensure a successful and strategic incident management system design for their organization.
Click here to download the white paper.