Title: Customer Success Representative
Location: Portsmouth, NH
We are the leader in SaaS solutions for the Environmental, Health and Safety (EH&S) space. Our platform analyzes massive amounts of data to flag potential environmental or health concerns before they become a problem. It also streamlines and simplifies the complex tasks required to keep large and dangerous operations safe and clean. In short, we help many of the largest retail, utility, manufacturing, entertainment, and oil and gas companies to care for their employees and the planet.
Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. You’ll be providing basic technical support to customers via email and phone. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customers' success!
Essential Roles & Responsibilities:
Requirements and Qualifications:
Physical Requirements/Working Conditions
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding and computer.
Reports to: Customer Success Team Lead