CAREERS  AT
 ENVIANCE

Enviance values professionals who are seeking reward and challenge. Since our intellectual property is at the heart of what we do, finding and keeping the best people is essential to our competitive edge.

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When you join Enviance, you will be a key team member in a fun, energized, and stimulating environment while having the opportunity to make a significant contribution to the company. Enviance takes pride in our reputation for growth and innovation, and we offer a competitive salary and benefits package. For more info, check us out on Glassdoor!

READY TO MAKE A DIFFERENCE?


Thanks for your interest in a career at Enviance! For employment consideration, please email a current resume, cover letter with salary requirements, and position title for which you are applying to: careers@enviance.com or you can mail it to our headquarters location with attention to Recruiting.

Title: Customer Success Representative

Location:  Portsmouth, NH

Enviance:

We are the leader in SaaS solutions for the Environmental, Health and Safety (EH&S) space. Our platform analyzes massive amounts of data to flag potential environmental or health concerns before they become a problem.  It also streamlines and simplifies the complex tasks required to keep large and dangerous operations safe and clean.  In short, we help many of the largest retail, utility, manufacturing, entertainment, and oil and gas companies to care for their employees and the planet.

Role Overview:

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services.  You’ll be providing basic technical support to customers via email and phone.  Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person.  Come join our team and provide awesome service that contributes to our customers' success!

Essential Roles & Responsibilities:

  • Engaging with clients verbally and in writing to answer questions or solve problems they are having with our EH&S software products.
  • Logging client issues in our tracking system (Salesforce.com Service Cloud)
  • Solving client issues when you can; otherwise escalating issues accordingly.
  • Learning the basics of our complete EH&S product portfolio.
  • Contributing to the success of our clients by helping them get the most out of our EH&S software products.

Requirements and Qualifications:

  • Passion for helping customers get what they need
  • Communicate clearly and effectively; verbally and written
  • Hands on skills using Microsoft Office products (Word, Excel, Power Point)
  • Quick learner with technical acumen
  • 0 – 3 years of experience in customer service
  • Associates degree; Bachelors preferred

Preferred Qualifications

  • Environmental, Health & Safety knowledge and/or experience
  • SaaS knowledge and/or experience
  • com experience
  • Other software experience

Physical Requirements/Working Conditions

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding and computer.

Reports to: Customer Success Team Lead