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Making the Call on Injury Prevention: A Guide to Improving Call Center Productivity

Call center operators do more than just answer the phone – their work directly impacts customer retention and operational costs, which are both critical to a company’s success.

This guide will help you understand the connection between a proactive injury prevention program and healthier, more productive call center employees.

Included in this report:

  1. Identifying potential costs
  2. Implementing prevention programs
  3. Providing incentives
  4. Using technology
  5. Measuring Progress

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Making the Call on Injury Prevention: A Guide to Improving Call Center Productivity

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